Approve the breach notices and confirm the Arabic text

Steps

1. 1

   Open Approvals

   In the left menu, select Approvals. Two requests are waiting: Breach notification to the regulator, and Breach notice to affected data subjects. Each shows who the notice is for, the severity of the breach and the data protection regime.

   • Select Approvals2
2. 2

   Select Open record

   Select Open record on the first request. It opens the notifications page of the breach. Both notices show Awaiting approval, each with Approve and Return for changes.

   • Select Open record
3. 3

   Read the regulator notice, then select Approve

   Read the notification to the regulator section by section and check the facts against what you know of the incident. The Approval progress box shows the approval policy and its one step. When you are satisfied, select Approve under the notice.

   • Select Approve
4. 4

   Add a comment and confirm

   Add a short comment, which is kept with your decision in the audit trail. Then select Approve in the window. The notice changes to Approved, not sent.

   • Type Comment: Facts checked against the incident report. Approved to send.
   • Select Approve
5. 5

   Know when to return a notice

   The other button, Return for changes, sends a notice back to the drafter. It asks you to say what needs to change. The drafter can then edit the notice and submit it again. Look at it on the second notice, but do not select it.

   

6. 6

   Read the Arabic check on the customer notice

   On the notice to affected data subjects, read the English and the Arabic text. Under them, the check lists one passage of the Arabic text that is still in Latin script: the line of data categories that the drafter kept in English.

7. 7

   Select Approve on the customer notice

   Select Approve under the notice. This time the window repeats the passage and shows a tick box: I confirm the Arabic text is complete. Approve in the window stays greyed out until the box is ticked.

   • Select Approve
8. 8

   Tick the confirmation and approve

   Tick I confirm the Arabic text is complete. The line underneath says that your confirmation is recorded in the notice's history with your name, the time and the passages listed. Add a comment and select Approve.

   • Select I confirm the Arabic text is complete
   • Type Comment: The data categories stay in English, as on the customer account page.
   • Select Approve
9. 9

   See the confirmation on the notice

   The check under the text now ends with Confirmed as complete, with your name and the time. Without that confirmation the notice could not be marked as sent or e-mailed.

10. 10

    Open the History

    Select History at the bottom of the customer notice. It lists Approved and Arabic text confirmed complete, with your name, the time and the number of passages acknowledged. Both notices are now ready to be sent.

    • Select History (6)