Record the outcome, read the insights and export

Steps

1. 1

   Choose Resolve on the dispute

   On the row of the penalty dispute, select the three dots and choose Resolve. The form is headed Resolve Dispute. It records the outcome and closes the dispute.

   • Select Actions
   • Select Resolve
2. 2

   Choose the resolution

   Open Resolution. Upheld means the authority's decision stands. Overturned means it was cancelled. Partial means it was reduced or changed in part. Withdrawn means you dropped the dispute. A resolution is required. The penalty was cancelled in full, so choose Overturned.

   • Select Resolution
   • Choose Overturned
3. 3

   Write the outcome and resolve

   In Notes, record the decision: its date and reference, and what happens next. The notes are optional but they are the only place the detail of the outcome is kept. Then select Resolve Dispute. A message confirms that the dispute was resolved.

   • Type Describe the resolution outcome and any relevant details...: Reconsideration decision of 13 October 2026: penalty of AED 12,000 can…
   • Select Resolve Dispute
4. 4

   Read the resolved row

   The status is now Resolved, with the level it reached and the outcome Overturned under it. The phase deadline column says Closed, no deadline running, so no more reminders are sent for this dispute.

5. 5

   Read the outcome in the detail panel

   Select the row to open its detail panel. Timeline now includes the date the dispute was resolved, and Resolution Notes shows what you wrote. The evidence and the escalation history stay on record.

   • Select Details of dispute PEN-2026-MST-1107

   

6. 6

   Read the figures again

   Close the panel and scroll back to the figures. Resolved has gone up by one. Overturn Rate shows the share of resolved disputes that ended in your favour. Avg Resolution is the average number of days from filing to outcome. Amount at stake has dropped, because it only counts disputes that are still running.

   • Select Details of dispute PEN-2026-MST-1107
7. 7

   Open the Insights panel

   Select Insights at the top right of the figures. A panel slides in from the right. Caseload repeats the counts. Track Record shows how the resolved disputes ended. The AI note sums up the caseload in one sentence.

   • Select Show insights panel
8. 8

   Pin the panel, or close it

   Pin, at the top of the panel, docks it beside the table, so that it is there every time you open this screen. The cross closes it. Here we close it.

   • Select Close
9. 9

   Filter to the resolved disputes

   In the list on the left, select Resolved. The table keeps only the disputes whose status is Resolved, and the dispute you have just closed is among them.

   • Select Resolved1 (1)
10. 10

    Export the disputes

    At the top right of the screen, select Export CSV. A spreadsheet file is saved to your computer with one line for each dispute: type, grounds, authority reference, amount, currency, status, escalation level, resolution, and the dates it was filed and resolved. The file contains the full grounds, so treat it as confidential.

    • Select Export CSV