Set the notices to requesters and preview the public page in English and Arabic

Steps

1. 1

   Find the notices card on Request portal

   In Data Protection, select Request portal and scroll down to the card Notices when a request is completed, rejected or extended. The requester gets one email, in English and Arabic, at each of these three moments.

   • Select Request portal
2. 2

   Decide who is emailed for requests logged by hand

   A request made on the portal always gets a notice. The switch Also email requesters of manually logged requests covers requests your staff log by hand. It is on as standard, so those people are emailed too, at the email address on the request. Switch it off only if your staff tell people the outcome another way.

3. 3

   Write your own subject for the Completed notice

   The Completed tab is open. The grey text in each box is the built-in wording, used when the box is empty. Type your own subject in Subject, English, and in Subject, Arabic. Leave both messages empty to keep the built-in wording.

   • Type Subject (English): Meridian Souq has completed your privacy request {reference}
   • Type Subject (Arabic): أكملت ميريديان سوق طلب الخصوصية الخاص بك {reference}
4. 4

   Select the Rejected tab

   Select Rejected. This notice is sent when you refuse a request. Its built-in message includes the reason you give for rejecting, and tells the person how to complain to the regulator. Keep both of those if you write your own message.

   • Select Rejected
5. 5

   Select the Extended tab

   Select Extended. This notice is sent when you extend the response deadline. It gives the person the new due date and your reason. Leave the built-in wording.

   • Select Extended
6. 6

   Select Save on the notices card

   Select Save at the bottom of the notices card. A message confirms Notice settings saved. This Save button belongs to the notices only; the portal settings above have their own button.

   • Select Save
7. 7

   Open the public page

   Scroll back to the Public request portal card and select the Open the public page button, the arrow beside the public link. The page opens in a new browser tab, exactly as a member of the public sees it. It shows your name, your introduction, how long you take to respond and the requests you offer. It is in English here because this browser is set to English.

   • Select Open the public page

   

8. 8

   Check the privacy notice link at the bottom

   Scroll to the bottom of the public page. The Privacy notice link you entered is there, below the Continue button. Nothing is sent from this page until a visitor fills it in and confirms their email.

9. 9

   Set the page to open in Arabic

   Go back to the ComplianceOS tab. Under Page content and branding, open Language the page opens in and choose Arabic.

   • Select The visitor's browser language
   • Choose Arabic
10. 10

    Select Save portal settings

    Scroll down and select Save portal settings. From now on a visitor who has not chosen a language sees the page in Arabic first.

    • Select Save portal settings
11. 11

    Open the public page again

    Select Open the public page once more. The same page now opens in Arabic, and reads from right to left. Your Arabic name and introduction are used.

    • Select Open the public page
12. 12

    Switch language on the page

    At the top of the page is the language button. On the Arabic page it reads English. Select it, and the whole page switches to English. A visitor can do this at any time, whatever you chose in the settings.

    • Select تغيير اللغة
13. 13

    Set the language back and save

    Meridian Souq serves customers in both languages, so set Language the page opens in back to The visitor's browser language, then select Save portal settings. Each visitor now gets the language of their own device first.

    • Select Arabic
    • Choose The visitor's browser language
    • Select Save portal settings