Extend a deadline, uphold an objection, reject a request, void a duplicate and export the log

Steps

1. 1

   Open DSRs and select Extend on the portability request

   In Data Protection, select DSRs. The portability request from Omar Al Suwaidi needs data from several systems and cannot be answered in time. Select Extend on that request. The box says how many extra days your policy allows, the current deadline and the new one.

   • Select DSRs
   • Select Extend
2. 2

   Give the reason and select Extend by 30 days

   Type the Reason for extension. It is required, and it is the reason the requester is given. Then select Extend by 30 days. A deadline can be extended once only.

   • Type Reason for extension *: The export has to be collated from the loyalty platform, the online st…
   • Select Extend by 30 days
3. 3

   Read the extended request in the list

   The request now shows a later due date with an Extended tag. The Extend button has gone from this row, because the one extension has been used.

4. 4

   Select View to see the extension on the record

   Select View. The record shows Extended, with the original due date and your reason. Under Notices to the requester there is a Deadline extended notice. Select Close.

   • Select View: Omar Al Suwaidi
5. 5

   Complete the objection

   Latifa Al Mazrouei objected to marketing, and marketing has stopped. Select Update on her request, set Status to Completed, and write what was done in Response notes.

   • Select Update
   • Select Received
   • Choose Completed
   • Type Response notes: Objection upheld. Removed from all marketing lists and confirmed to th…
6. 6

   Select Save Changes

   Select Save Changes. Completing a request of the type Objection also adds the person's email address to the suppression list for direct marketing, with the source Objection upheld. The suppression list lesson shows that entry.

   • Select Save Changes
7. 7

   Select Update on the request you will refuse

   Saeed Al Ketbi asked you to restrict the use of his purchase records. Those records are needed for an open warranty claim he made himself, so the request is refused. Select Update on his request, open Status and choose Rejected. A new box appears: Rejection reason.

   • Select Update
   • Select Received
   • Choose Rejected

   

8. 8

   Give the rejection reason and save

   In Rejection reason, state why the request is refused and the legal ground. The requester is shown this reason, and the Rejected notice also tells them how to complain to the regulator. Select Save Changes.

   • Type Rejection reason: The purchase records are needed to handle the warranty claim you opene…
   • Select Save Changes
9. 9

   Select Void on the duplicate

   One request was typed twice: the second copy even misspells the name. Select Void on that row. The box explains that Void is only for a record entered in error. It stays in the audit trail but is removed from the registers, the exports and the figures, and it cannot be undone.

   • Select Void (entered in error): Tariq Al Nuaimy
10. 10

    Say why and select Void record

    Type why the record was entered in error, in at least three characters, then select Void record. The duplicate disappears from the list.

    • Type Why was it entered in error? *: Duplicate of the phone request from Tariq Al Nuaimi logged the same da…
    • Select Void record
11. 11

    Tick Show voided

    Tick Show voided above the list. The voided record comes back, greyed out, with a Voided tag beside its status. It has no Update or Extend button. Untick the box to hide voided records again.

    • Select Show voided
12. 12

    Select Download

    Select Download above the list. CSV opens in Excel and holds every row, and JSON is the full export for another system to read. The download follows the filters you have set.

    • Select Download
13. 13

    Choose CSV

    Choose CSV, Excel, all rows. The file is saved to your computer's downloads folder, and a message confirms it. Keep it as your record of requests for a regulator or an auditor.

    • Select CSV (Excel, all rows)